Free UK Returns
If for any reason you need to return your purchase then this can be arranged FREE OF CHARGE by using Asda toyou or DPD pickup shop, simply use the returns label provided with your delivery.
All returns need to be done within 30 days of receipt of goods (this policy is extended to 90 days for any orders placed from 22/03/20 - 22/06/20), unwanted goods should be returned in the original packaging, unopened, undamaged and in a saleable condition.
Unfortunately we are unable to accept returns for the following products:-
- Wallpaper Samples
- Paint Samples
- Bespoke Murals
Please contact us at Graham & Brown Support and we can let you know the best way to dispose of these items.
To return your items simply follow the below simple steps:
Asda Returns:(Not available in Ireland)
How to return your order via the toyou service at over 600 ASDA stores
Write your name & order number on the label
Attach label to your parcel
Take your parcel to Asda
Drop off your parcel at the signposted toyou returns point or hand to a colleague
Track your parcel at www.toyou.co.uk
Your return via Asda toyou is FREE
1. Find the DPD 'Return your Parcel' label that came with your parcel
2. Complete the label including your order number (this is vital as without it we can't tie up your order to your return)
3. Stick on the outside of the box.
4. Visit www.dpd.co.uk/pickuplocator to find your nearest store and drop off your parcel.
5. Please ensure that you get a receipt so that you and we can track your return.
If you do have any questions you can contact us either by emailing us at email@example.com (Mon-Fri 9am-7pm, Sat-Sun 10am-4pm), if you could include your order number on any communication that would be very much appreciated.
For info the Returns Label will look a little like the one below, if you don't receive one in your parcel then please use the contact details above to request a new one.
Once we receive your parcel, we will refund your account within 14 working days after receipt of the parcel.
We are currently experiencing high volumes of returns – please be rest assured we are processing them as quickly as possible.
Please Note: it is important that the above process is followed for all product returns, any returns received outside of this process will delay any refunds and may be returned to you without a refund being processed.
You are liable for the cost of the return of your order. All returns need to be done within 30 days of receipt of goods (this policy is extended to 90 days for any orders placed from 22/03/20 - 22/06/20), unwanted goods should be returned in the original packaging, unopened, undamaged and in a saleable condition.
Please Note: that we are unable to accept returns for any Paint (including Tester Pots), Wallpaper Samples and Bespoke Mural orders, as these items are made to order, please contact us at Graham & Brown Support and we can let you know the best way to dispose of these items.
Unfortunately we can't stop the delivery of goods once your payment has been confirmed, however all customers have 14 days to cancel their order following the delivery of the goods, this does however EXCLUDE those items which are customised or made to order which currently covers ALL Paints (including tester pots), Wallpaper Samples and Customised Murals.
This can be done by either contacting us in writing and/or by sending us a message at Graham & Brown Support. The goods will be deemed returned when received by Graham & Brown, and we will refund the monies as soon as possible within 7 working days.
Faulty or Damaged Goods
We always strive to have your goods delivered in perfect condition, if you do receive a faulty or damaged item please contact us at Graham & Brown Support and we will try to put this right as quickly as possible.
All faulty or damaged goods need to be reported to us within 7 days.