Returns Policy

Free UK Returns

If for any reason you need to return your purchase then this can be arranged FREE OF CHARGE by using Asda toyou or DPD pickup shop, simply head over to our portal here and enter your order number and email address to get started.

All returns need to be done within 30 days of receipt of goods, unwanted goods should be returned in the original packaging, unopened, undamaged and in a saleable condition. Bedding items can only be returned if they remain in their original packaging with the hygiene label intact.

You refund will be with you within 14 working days of your return reaching us.

Unfortunately we do not accept returns for these items:

Samples

Sample Packs

Paint

Bespoke Murals

Curtains

Blinds

Additional Information

Cancelling Orders

If you have placed an order and it has not yet been processed, you may cancel it by contacting our Customer Service team on 0808 168 3795 (Mon-Fri 9am-7pm, Sat-Sun 10am-4pm). If you order has been processed, unfortunately we cannot stop the items being delivered. However, all customers have 14 days to cancel their order following the delivery of the goods. This does however EXCLUDE those items which are customised or made to order which currently covers ALL Paints (including tester pots), Wallpaper Samples and Murals.

To cancel an order that has been shipped, you can contact us in writing and/or by sending us a message at Graham & Brown Support. The goods will be deemed returned when received by Graham & Brown, and we will refund the monies as soon as possible, usually within 7 working days.

Please note, as all of our Curtains and Blinds are made to order, to your exact specifications, we can only offer a 48 hour cancellation period. If you wish to cancel your order, simply contact us at Graham & Brown Support. within 48 hours of ordering and choose the Made to Order Cancellation option, then we will cancel and refund this for you. It is not possible to cancel your order after the 48 hours have passed.

Faulty Or Damaged Goods

We always strive to have your goods delivered in perfect condition, if you do receive a faulty or damaged item please contact us at Graham & Brown Support and we will try to put this right as quickly as possible.

All faulty or damaged goods need to be reported to us within 7 days.